October 16, 2025 Update

Although postal workers resumed operations in some areas on October 11, Mail delays are expected to continue as Canada Post begins rotating work stoppages across the country.  

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A nation-wide postal strike by Canada Post is affecting delivery of Settlement mail, including eligibility letters, compensation cheques and missing information notices.

During the strike, Canada Post is not processing or delivering mail. This means that mailed correspondence will not arrive as expected.

• You can contact the Administrator by phone at 1-833-252-4220 (toll free), from 10 am – 6 pm EST Monday – Friday (closed on Statutory Holidays) for information about your Claim, including any missing information. You can also continue to send the Administrator documents by email at FirstNationsWater@Deloitte.ca or by fax at 647-738-5206.

We appreciate your patience as we work through these developments. Please continue to check back here for updates.