Missing Information
Some Claim Forms submitted by Claimants were incomplete. When information is missing, the Administrator can’t assess the claim. This may lead to a delay in determining whether a claim is eligible for compensation.
What should I do if I received a letter stating my claim is missing information?
If you received a letter from the Administrator stating that your claim is missing information, take time to review it carefully. The letter will say exactly what information is missing from your Claim Form and what you need to do to complete your claim.
In most cases, you will need to resubmit a Claim Form with the missing information.
If you have questions about what to do, please contact the Administrator at 1-833-252-4220 .
What happens if I don’t provide the missing information?
If you don’t respond to the first Missing Information letter within 90 days, a second, final letter is sent, providing you with an additional 90 days to respond. If the Administrator doesn’t receive a response within the 90-day period, your claim will be refused, and you will not be eligible for compensation. In accordance with section 7.05 of the Settlement Agreement, there is no opportunity for you to appeal this decision.
If you’re not sure if your claim is missing information, please contact the Administrator at 1-833-252-4220.
What should I do if I have not received a decision letter?
If you have not received a decision letter regarding your claim, there may be information missing from your Claim Form.
Call the Administrator at 1-833-252-4220 to check the status of your claim. They will inform you if any information is missing and how to submit it.
Claim Forms
You can complete your Claim Form by downloading a fillable PDF that you can send to the Administrator in any of the following ways:
By Regular Mail
Drinking Water Class Action
Claims Administrator, c/o Deloitte
PO BOX 160 STN Adelaide
Toronto, ON, M5C 2J2, Canada
Or By Email
Or By Fax
647-738-5206
