Claims Process Timeline

After submitting a claim, when will Individual Class Members receive compensation?

This timeline shows the Claims Process for Individual Claim Forms only and does not include claims submitted by Band Councils, Representative Claim Forms (e.g., estate or minors) or Specified Injuries.

For Representative Claims Forms for Minor Children, see the Minor Child Claim Process Timeline.

The Claims Process was set out by the court as part of the Settlement Agreement. It includes timelines for each step that must occur within a minimum number of days, so that claimants have enough time to respond and provide the required information. If you receive a letter with a deadline, please make sure you note what actions you need to take and by what date.

These timelines, along with other factors, including the need for additional information and appeals processes, can impact the amount of time it takes to process ca claim.

The Claims Process Timeline is also available as a PDF. See the Claims Process Timeline [PDF].

Claims Process Timeline

Step 1

Claim Form is submitted.

Step 2

Once all information is complete, the Administrator adjudicates the claim and determines eligibility.

Step 3

Claimants receive an eligibility decision.

Step 4

Claimants have 60 days to appeal the Administrator’s Decision.

60 days

Step 5

Payment is prepared and issued only if claimant is eligible.

Payment processing

Claims Process Timeline including additional information requests and appeals

Step 1

Claim Form is submitted.

Step 2

Claims with missing information receive a Missing Information Letter

You will have 90 days to respond to a Missing Information Letter. If you do not respond to the first Missing Information Letter, you will receive a second letter giving you an additional 90 days to provide the required information. The most common missing information include ID and incomplete Part 3 Authorization.

 90 days to 180 days

Step 3

Once all information is complete, the Administrator adjudicates the claim and determines eligibility.

Step 4

Claimants receive an eligibility decision.

Step 5

Claims have 60 days to appeal to the Administrator’s Decision.

 60 days

Step 6

If Claimant submits an appeal, it is reviewed by the Third-Party Assessor and a decision is reached (timeline dependant on many factors).

Step 7

Payment is prepared and issued only if claimant is eligible.

 Payment processing